Getting the Most from your Employees

A head of a company in the Colorado area granted an interview to a friend's son, a graduate business student, getting ready and  preparing his thesis statement. The young man asked questions about marketing, budgeting, and the most beneficial market procedures. The discussion and questions also including corporate and business hurdles and challenges, protecting assets and the problems and practices in increasing sales. The CEO admitted that managing a firm's long-term reserves had always been at the heart of his energy and determining stakeholders was important. Weighing choices in every aspect was his solution to the question about best decision-making practice. The 60 minute interview was almost over when the graduate asked his last question about what was the biggest liability and what was the greatest asset in the company. After bumbling through a list of financial jargon, the CEO stopped unexpectedly and thought carefully before saying that all of that was secondary because the employees could be the greatest asset or they could be the greatest liability. The men and women working for you can make or break the company. Simple as that. The CEO then took our friend's son out to lunch and they continued to dialogue. The conversation included examples from the CEO's experience when he worked at a restaurant through college and when he managed various establishments. He had many examples of how good workers actually made the company money and the managers and owners did not always know it or recognize it. At the same moment, a rude or incompetent or an employee with a bad attitude could ruin not only the sale at the time, but later. They talked about the television show Undercover Bosses where CEOs pretend to be new employees on the ground level for a week to actually get some in field experience and insight. The CEO admitted that he had thought of doing that. The two of them throughout lunch talked about different episodes and came to the summation that employees do make or break a company. And usually what they want most even more than money or raises is to be treated respectfully and to have their efforts acknowledged. They want a thank you of some kind whether it be just a sincere thanks, a gift card, money, a promotion of a gift. The graduate revealed that his mom who had been an administrative assistant had just quit her job the week before saying she had just had enough. Her boss not only did not see what she had done but did not seem to care about rewarding anyone. When she suggested he give gift cards he said that was fine but she would have to give them and write the note and he put her on a small budget. After a year she suggested they give time off to employees but he refused saying. She noticed morale was extremely low and he did agree and she was to come up with something. She told him to come into the next morning meeting, which employees hated, with food. He told her to get some cheap donuts from the grocery store. She started just standing up to him and said no, he needed to spend some bucks and get quality pastries or food and quality coffee boxes from the Panera Bread down the street. He delegated her to do it and to be sure it was there on time. It did the trick and employees liked it. She needed a different idea for the mid afternoon meetings. So when she saw the huge basket delivered next door with all kinds of treats for employees she was impressed and contacted the basket company, Baskets by Rita. For the same money they put together a huge basket with goodies to put in the break room for everyone to enjoy. It was large and they delivered it to her that day. The boss walked in with the Stress Relief Gift Basket and there were cheers from the once tired employees. The student made an appointment the next day with his adviser to change his thesis topic to center on the importance of gratitude and acknowledgment for employees contending that they are the most valuable long term investment.

Gracias, A way of saying, "Thank you!"

It is difficult to come across unusual and sincere and special ways of saying thank you to someone you value or endorse. To pay honor to their skills and work by commending them for support. You want them to know of your gratitude what they have achieved for you or for others or for the agency. To recognize that is the first step. To let the person realize you sincerely and truly appreciate them and acknowledge them is extremely important. Delivering thanks is not just for Thanksgiving anymore. You must offer and endorse the behaviors you want to see continue. So the first phase is to be aware of showing appreciation and acknowledging it. That does not mean going overboard all the time and having to give lots of gifts or money for every little thing. Research have found that people respond to acknowledgements of even the slightest kind such as a nod or look of approval or an actual pat on the back. Even a smile and a look of facial gratitute might be ways of endorsing self esteem and showing you just like and recognize what has been done or said. These words of appreciation and acknowledgment display tribute to the person and show that you value them. Saying thank you works. Now if you overdo it for every little thing it thanks and appreciation lose their value. It has to fit your personal way and must be real. Sincere gratitude and the word here is sincere is enormous. For a business applause of any kind is good but eventually and periodically you need to put your money where your mouth is and deliver something as appreciation of services and recognition of gratitute. That token of appreciation could be money such as a raise or cash with a thank you note. And you have to mix it up a little bit too. If you know the person shops at a certain store or enjoys a particular coffee house or restaurant you could give gift certificates. They are always appreciated. This works if you also do not want to make a big deal or applaud out loud for everyone to see or hear. Sometimes you do and you want others to step up so they too will get those monetary awards. So the looks, the thank you words, the notes and the occasional gift cards work. If you feel you want something with more of a wow factor then consider an actual gift that wows. The problem with money or gift cards is that they are definitely appreciated but have an exact value and the amount given one employee can be perceived by others as a rating scale by what they get. My business has small gift cards that are consistent for certain things then we started going to get plaques engraved and people displayed them for a while but are now gone and seem to be old hat to everyone. The secretaries said it is taking too much time to go out and shop for these prizes and that employees compare how much we spend on one compared to another. One of our secretaries found an Aurora based gift basket company that she now calls and has a gift basket or pail made up and delivered to us. It is so simple. Sometimes she just orders one of the baskets online from Baskets by Rita and tells them what to put on the card. More often recently she has been writing a note on the order or even calling and asking that the basket be unique. She just gives the price we want to pay and they put together a different gift basket crate box or pail every time. That way employees have no idea what amount we spent and theirs is unique. It is great way to say, "Thank You!- A Thank You Gift Basket." http://www.basketsbyrita.com

Gracias, A way of saying, "Thank you!"

It is difficult to come across unusual and sincere and special ways of saying thank you to someone you value or endorse. To pay honor to their skills and work by commending them for support. You want them to know of your gratitude what they have achieved for you or for others or for the agency. To recognize that is the first step. To let the person realize you sincerely and truly appreciate them and acknowledge them is extremely important. Delivering thanks is not just for Thanksgiving anymore. You must offer and endorse the behaviors you want to see continue. So the first phase is to be aware of showing appreciation and acknowledging it. That does not mean going overboard all the time and having to give lots of gifts or money for every little thing. Research have found that people respond to acknowledgements of even the slightest kind such as a nod or look of approval or an actual pat on the back. Even a smile and a look of facial gratitute might be ways of endorsing self esteem and showing you just like and recognize what has been done or said. These words of appreciation and acknowledgment display tribute to the person and show that you value them. Saying thank you works. Now if you overdo it for every little thing it thanks and appreciation lose their value. It has to fit your personal way and must be real. Sincere gratitude and the word here is sincere is enormous. For a business applause of any kind is good but eventually and periodically you need to put your money where your mouth is and deliver something as appreciation of services and recognition of gratitute. That token of appreciation could be money such as a raise or cash with a thank you note. And you have to mix it up a little bit too. If you know the person shops at a certain store or enjoys a particular coffee house or restaurant you could give gift certificates. They are always appreciated. This works if you also do not want to make a big deal or applaud out loud for everyone to see or hear. Sometimes you do and you want others to step up so they too will get those monetary awards. So the looks, the thank you words, the notes and the occasional gift cards work. If you feel you want something with more of a wow factor then consider an actual gift that wows. The problem with money or gift cards is that they are definitely appreciated but have an exact value and the amount given one employee can be perceived by others as a rating scale by what they get. My business has small gift cards that are consistent for certain things then we started going to get plaques engraved and people displayed them for a while but are now gone and seem to be old hat to everyone. The secretaries said it is taking too much time to go out and shop for these prizes and that employees compare how much we spend on one compared to another. One of our secretaries found an Aurora based gift basket company that she now calls and has a gift basket or pail made up and delivered to us. It is so simple. Sometimes she just orders one of the baskets online from Baskets by Rita and tells them what to put on the card. More often recently she has been writing a note on the order or even calling and asking that the basket be unique. She just gives the price we want to pay and they put together a different gift basket crate box or pail every time. That way employees have no idea what amount we spent and theirs is unique. It is great way to say, "Thank You!- A Thank You Gift Basket." http://www.basketsbyrita.com